SunKiss Villas - Booking Terms and Conditions

Although this contract is supplied by SunKiss Villas, the terms and conditions of this contract are made between the owner of the villa you have rented and you, the renter. SunKiss Villas is mearly the conduit between the owner and renter.

Check-In – Check in time is 4pm or later. The villas are being cleaned prior to this. Please make arrangements to arrive after 4pm. If you need to check-in earlier please notify us in advance and we will try to accommodate you.
Check-Out – Check out time is 10am. Please vacate the villa by 10am to allow for proper cleaning before the next guest arrives. Failure to vacate on time could result in additional charges or loss of security deposit if prior arrangements have not been made.
Deposit - £150 ($200) or 30% (which ever is greater) of total rental cost for is required to reserve our villa. This is non-refundable in the event of cancellation. The reservation deposit is applied toward the total rental cost. Multiple Home Rentals: If you are renting multiple homes for a large group our reservation deposit requirements are higher. It has been our experience that the risk of cancelation is greater for multiple home rentals by a large group. For large groups requiring multiple homes we require a 50% deposit. A word of wisdom: if you are the coordinator for the rental of multiple homes please make sure you have been paid by all parties for their respective villa rentals. Your vacation memories should be happy ones spent having fun at your vacation home, not memories of aurguments you've had with extended family members over the reservation deposits and costs.
Balance – the balance is due eight weeks prior to your arrival date. Minor amendments to the booking are undertaken at the owner’s discretion (subject to availability). Failure to pay balance by due date could result in the cancellation of your reservation.
Cancellation Charges – We must be notified in writing as soon as possible in the event of cancellation. Should you cancel after the deposit is paid but before the balance is paid, your deposit is forfeited. If you pay the balance earlier than the due date and have to cancel before the due date then we will refund the balance amount (not including the reservation deposit). Once the full balance of your holiday is paid, and your arrival date is less than eight weeks away then 100% of the cost is forfeited, if you cancel, and you must recover the loss from your travel insurance if possible. We cannot refund unused days (if you arrive late or depart early). WE STRONGLY ADVISE ALL CLIENTS TO ENSURE CANCELLATION COVERAGE IS PROVIDED FOR WITHIN THEIR TRAVEL INSURANCE POLICY!
Changing Dates and villas -- Once you have selected a villa and reserved it we will be unable to change the villa you have reserved because we have effectively taken it OFF THE MARKET from promoting it for those dates. We will consider changing dates for the same villa within 1 month of your original arrival date (before or after) IF the villa is available. Exceptions: It's too much to detail in this contract but there may be exceptions to these 2 rules and we will elect to undertake such exception at our own discresion and for an additional fee of $75.
Pets & Smoking – Pets and smoking are not permitted in or around our villas.
Security/key Deposit – A refundable security deposit of $300 or ($400 for executive homes) must be sent with your holiday balance (final payment) and this will be refunded in full within 14 days of your departure, providing there have been no breakage’s, damage or loss of keys, etc. if applicable. Please be aware that you can be held liable for damages in excess of $300 and by agreeing to these terms and conditions you authorize charges to your credit card for any damages in excess of the security deposit. You many also be liable for court costs, attorneys fees, etc to recover damages. For groups whose ages are all less than 22 years, a security deposit of $1000 is required. The bottom line is "take care of the villa and you'll get your security deposit back." Please be aware that our homes are inventoried for contents, including towels, linens, kitchen utensils and flatware, Cds, DVDs and video games and systems, hair dryers, etc. Missing items can cost you the security deposit. Failure
to clean the BBQ grill after you use it or leaving dirty dishes/pots/utensils in the sink or dishwasher without starting it with automatic dish soap will result in a $50 charge against your security deposit. We don't require our guests to do much before their departure but common courtesy dictates that guests leave the home in a good condition.
Maximum Capacities – Each Villa has a maximum occupant capacity. These capacities are for guests “staying in the villa” not for day visitors. There may be restrictions on the number of day visitors you may have at any one time also. Typical villa maximum capacities are:

• 3 Bedroom Homes = 8
• 4 Bedroom Homes = 10
• 5 Bedroom Homes = 12
• 6 Bedroom Homes = 14

The above maximum capacities are as a guide only. Recommended capacities are normally at least 2 less than the above capacities. Please check the villa listing to see what the capacity is for the villa you want. A word of advice, you will enjoy your stay much more if you don't try to overcrowd. It's worth the extra to have a little more space. Exceeding maximum capacity will forfeit your security deposit in it’s entirety. Our management team will assess your group when you check-in for total number of guests. Please don’t try to exceed these capacities.
Final Confirmation – Upon receipt of your balance payment and this completed and signed form we will provide you with management company contact information, driving directions for when you reach Orlando, etc. Upon your arrival the management company will provide you with the electronic lock code or key for the villa. You will use this code or key during your stay. If direct access to the villa is provided, without seeing the manager, you will receive an email from us with the lock code to the villa and instuctions about a week before your scheduled arrival date. YOU MUST PRESENT A COPY OF THIS SIGNED FORM TO THE MANAGEMENT COMPANY, OR TO US DIRECTLY, BEFORE YOU CAN GAIN ACCESS TO THE HOUSE.

Accommodation:

• During your occupation of the villa we expect you to take all reasonable responsibility for the safety and security of the property (e.g. ensuring that the property is secure when you go out and supervising children to avoid domestic hazards and accidents). We will not be held responsible for accidents in the home or the pool area and recommend that children are supervised at all times whilst in or near the pool area.
• We cannot be held responsible for any withdrawal of amenities within the development or any breakdown of equipment, appliances in or around your vacation home during your stay.
• All personal items and valuables are your own responsibility and we will not be held responsible for reclaiming items left in the vacation villa after your party has departed. Please take every precaution to secure your valuables when you are not in the villa. CHECK WITH YOUR TRAVEL INSURANCE FOR COVERAGE AGAINST THEIFT, ETC.
• Please be aware that the villa is situated within a mixed community of vacation homes and residential homes. We cannot therefore, be held responsible for any on-go- ing construction, alternations to existing homes or any noise or nuisance on or around the housing development.
• Our Villas are SELF CATERING. Although we provide towels, linens, starter toilet paper and courtesey soaps in each bathroom, etc., we don't supply enough of these items for your entire stay. You will probably need to purchase items such as laundry detergent, regular size soaps, shampoos, etc to meet the needs of the size of your party and the length of your stay.

Pool Heat – Our pools are heated with electric heat pump, a pool blanket on professional reel, and may also have solar heat. Solar heat is generally adequate from April –October (if used in conjunction with the pool blanket). During the months of November – March extra heat via the electric heat pump is recommended to provide for comfortable water temperatures. If extra heat is desired please request this before your balance payment is due. Solar heat is free. Extra heat via the electric heat pump is $30 per day or $200 per week, plus tax. We cannot guarantee the temperature of any heated pool as this will vary according to several factors – the main one being prevailing weather conditions. There are no refunds for pool heat because of weather conditions or non-use of the pool.
Liability – During your stay, our agents and we will not accept any liability whatsoever for death, personal injury, accidents, illness, loss or damage to persons or property, however caused. We do our best to provide a safe environment for our guests but you assume full responsibility for all persons in your party. Please keep a close eye on your children and keep them from potential harm. By agreeing to these policies you hold us and our agents blameless and free from lawsuits for any injury to your party or loss of your personal property that may occur during your stay.
Force Majeure – We cannot be held responsible for or liable in respect of loss, damage or changes caused by force majeure such as strikes, floods, closure of air- ports, weather conditions or other events beyond our control.
Complaints – in the unlikely event of a complaint during your stay, this must be referred to the management company immediately during your stay and not the villa owners or SunKiss Villas. Complaints relating to how clean the villa or any of it's amenities are, and discovered damages, must be reported to the management company within 24 hours of arrival or you have no recourse for those issues. All complaints must be submitted to the management company on our complaint form which will be supplied to you from the management company when you call. This form is designed to completely document the conversations of both guest and management to avoid misunderstanding and inaccuracies. It is also used to document corrective actions taken. If you make a complaint you must give management access to the house to confirm the problem and take corrective action. Failure to allow management to make corrective actions releases us, the management company and the villa owners from any claim for compensation or any liability and recourse from you.
Changes To This Contract - We reserve the right to make minor changes to this contract without notice to you. In the event of major changes to this contract, you will receive a revised contract for your review and signature.
Currency – Please use US dollar for accuracy in transaction.
Payments - Any payment for reservation whether deposit or in full constitutes acceptance of these terms in their entirety.

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