SunKiss Villas Booking Terms and Conditions

Although this contract is supplied by SunKiss Villas, the terms and conditions of this contract are made between the owner of the villa you have rented and you, the renter. SunKiss Villas is merely the conduit between the owner and renter. In consideration of the monies received and the mutual promises contained herein, the Owner of the subject property hereby agrees to give a license to use the Property to the undersigned, (herein referred to as Guest), on the property and dates described on the reservation form and in the confirmation e-mail, under the conditions stated herein.

Check-In – Check in time is 4pm or later. The villas are being cleaned prior to this. Please make arrangements to arrive after 4pm. If you need to check-in earlier please notify us in advance and we will try to accommodate you.

Check-Out – Check out time is 10am. Please vacate the villa by 10am to allow for proper cleaning before the next guest arrives. Failure to vacate on time could result in additional charges or loss of security deposit if prior arrangements have not been made.

Reservation Deposit - £150 ($200) or 34% (which ever is greater) of total rental cost (excluding tax) is required to reserve our villa. This is non-refundable in the event of cancellation. The reservation deposit is applied toward the total rental cost. Multiple Home Rentals: If you are renting multiple homes for a large group our reservation deposit requirements are higher. It has been our experience that the risk of cancellation is greater for multiple home rentals by a large group. For large groups requiring multiple homes we require a 50% deposit. A word of wisdom: if you are the coordinator for the rental of multiple homes please make sure you have been paid by all parties for their respective villa rentals. Your vacation memories should be happy ones spent having fun at your vacation home, not memories of arguments you've had with extended family members over the reservation deposits and costs.

Balance – the balance is due eight weeks prior to your arrival date. Minor amendments to the booking are undertaken at the owner’s discretion (subject to availability). Failure to pay balance by due date could result in the cancellation of your reservation.

Cancellation Charges – We must be notified in writing as soon as possible in the event of cancellation. Should you cancel after the deposit is paid but before the balance is paid, your deposit is forfeited. If you pay the balance earlier than the due date and have to cancel before the due date then we will refund the balance amount (not including the reservation deposit). Once the full balance of your holiday is paid, and your arrival date is less than eight weeks away then 100% of the cost is forfeited, if you cancel, and you must recover the loss from your travel insurance if possible. We cannot refund unused days (if you arrive late or depart early). WE STRONGLY ADVISE ALL GUESTS TO ENSURE CANCELLATION COVERAGE IS PROVIDED FOR WITHIN THEIR TRAVEL INSURANCE POLICY!

HURRICANE POLICY
SunKiss VillasVacation Homes does not offer refunds or reschedule trips due to hurricane activity. If you are concerned about possible interruption, cancellation or delayed travel due to tropical occurrences, you are strongly encouraged to purchase trip insurance at the time of booking (or at least 30 days prior to arrival; trip insurance may not be purchased after final payment has been made). Trip Insurance is 7% of your reservation total, and offers a comprehensive cancellation and interruptions policy which can protect you not only in event of weather related storms, but sudden emergencies as well. The peak season for tropical activity is August through October, and SunKiss Villas strongly encourages all guests to purchase trip insurance, especially during these months.

TRAVEL INSURANCE
Travel Insurance is available at 7% of your total and offered through CSA Protection Plan. Travel Insurance must be purchased prior to your 60 day final payment if you choose to have the insurance. SUNKISS VILLAS recommends guests purchase trip insurance if concerned about possible interruption or cancellation of trip. For travel insurance coverage information, please contact CSA Travel Protection at (866) 999-4018. Your premium will be charged to the credit card on file within 24 hours of the reservation.
Trip Insurance Brochure (PDF).

Changing Dates and villas -- Once you have selected a villa and reserved it we will be unable to change the villa you have reserved because we have effectively taken it OFF THE MARKET from promoting it for those dates. We will consider changing dates for the same villa within 1 month of your original arrival date (before or after) IF the villa is available. Exceptions: It's too much to detail in this contract but there may be exceptions to these 2 rules and we will elect to undertake such exception at our own discretion and for an additional fee of $75.

Pets & Smoking – Pets and smoking are not permitted in or around our villas.

Accidental Damage Protection - An "Accidental Damage Protection" fee of $69 is added to your reservation to cover the cost of accidental damages. We all know that accidents can happen. Things like dropping a class and craking a ceramic tile can cost $150 or more to repair. A broken blind can cost over $100 to repair or replace. And these are just a couple of the countless things that can happen during your stay that can cost you your security deposit. Our accidental damage protection covers you for up to $3,000 in accidental damage. Well worth the $69.
CSA Damage Protection Brocure (PDF).

Security Deposit (pre-authorized amount) - accidental damage protection does not cover intentional damage or abuse, lost keys, operator assisted calls, theft, etc. We require a current and active credit card on file on the day of your check in with an expiration date after your departure date in the effent of intentional damage or abuse, lost keys, operator assisted calls, theft, etc. On the day of your arrival we will preauthorize your credit card for $500. This is not a charge unless intentional damage or abuse is determined. By signing this contract you give us authorization to continue to pre-authorize your card for $500 until after your departure. If no intentional damages are found then the preauthorized amount will simply fall off your card and be added back into your available credit after your departure. Please be aware that you can be held liable for damages in excess of the pre-authorized amount and by agreeing to these terms and conditions you authorize charges to your credit card for any damages in excess of the pre-authorized amount. You may also be liable for court costs, attorney's fees, etc. to recover damages. The owner or manager has the right to request a higher security deposit, up to $1000, or refuse a reservation request, if they feel the ages or makeup of the group poses a higher risk of property damage. The bottom line is "take care of the villa and you won't have added charges." Please be aware that our homes are inventoried for contents, including towels, linens, kitchen utensils and flatware, Cds, DVDs and video games and systems, hair dryers, etc. Missing items can cost you. Failure to clean the BBQ grill after you use it or leaving dirty dishes/pots/utensils in the sink or dishwasher without starting it with automatic dish soap will result in a $50 charge against your pre-authorized amount. We don't require our guests to do much before their departure but common courtesy dictates that guests leave the home in a good condition.WE STRONGLY ADVISE OUR GUESTS OBTAIN TRAVEL / RENTERS INSURANCE FOR YOUR STAY. Cable TV and phone services in our homes have blocks on them to help prevent adding of features, such as pay per view movies, package addons, international calling, etc. If these blocks are circumvented by the guest and a charge for such items appears on the villas monthly bill with a service start date that coincides with your stay then we will seek payment for these services. We reserve the right to charge your credit card for these services for up to 60 days following your departure date.

Maximum Capacities – Each Villa has a maximum occupant capacity. These capacities are for guests “staying in the villa” not for day visitors. There may be restrictions on the number of day visitors you may have at any one time also. Typical villa maximum capacities are:

• 3 Bedroom Homes = 8 • 4 Bedroom Homes = 10 • 5 Bedroom Homes = 12 • 6 Bedroom Homes = 14  • 7 Bedroom Homes = 18

The above maximum capacities are as a guide only. Recommended capacities are normally at least 2 less than the above capacities. Please check the villa listing to see what the capacity is for the villa you want. A word of advice, you will enjoy your stay much more if you don't try to overcrowd. It's worth the extra to have a little more space. Exceeding maximum capacity will forfeit your security deposit in it’s entirety. Our manager has the right to request a head count of your group at any time during your stay to check the total number of your group. Please don’t try to exceed these capacities. Day visitors create additional wear and tear on the villa and increases the chance that damage will occur. As a result, you may be required to pay a higher security deposit if you have a large number of day visitors. If you intend to have day visitors please supply a list of day visitors, their ages and any additional information we can use to asses your group size.

Final Confirmation – Upon receipt of your balance payment and this completed and signed form we will provide you with management company contact information, driving directions for when you reach Orlando, etc. Upon your arrival the management company will provide you with the electronic lock code or key for the villa. You will use this code or key during your stay. If direct access to the villa is provided, without seeing the manager, you will receive an email from us with the lock code to the villa and instructions about a week before your scheduled arrival date. YOU MUST PRESENT A COPY OF THIS SIGNED FORM TO THE MANAGEMENT COMPANY, OR TO US DIRECTLY, BEFORE YOU CAN GAIN ACCESS TO THE HOUSE.

Accommodation:

• During your occupation of the villa we expect you to take all reasonable responsibility for the safety and security of the property (e.g. ensuring that the property is secure when you go out and supervising children to avoid domestic hazards and accidents). We will not be held responsible for accidents in the home or the pool area and recommend that children are supervised at all times whilst in or near the pool area. Failing to secure the villa when not occupied could cost you the security deposit if damage or theft occurs as a result. Please make sure all doors and windows are locked and secured when you are not in the villa.

• We cannot be held responsible for any withdrawal of amenities within the development or any breakdown of equipment, appliances in or around your vacation home during your stay. 3

• All personal items and valuables are your own responsibility and we will not be held responsible for reclaiming items left in the vacation villa after your party has departed. Please take every precaution to secure your valuables when you are not in the villa. IF PURCHASING TRAVEL INSURANCE THROUGH ANOTHER PROVIDER PLEASE CHECK WITH YOUR TRAVEL INSURANCE FOR COVERAGE AGAINST THEIFT, ETC.